- InfraCoffee
- Posts
- JIRA Hygiene: More Than Just Moving Tickets
JIRA Hygiene: More Than Just Moving Tickets
Why Clear, Context-Rich Tickets Drive Better Collaboration, Visibility, and Engineering Velocity
In the early days of my career, I treated JIRA like a digital Kanban board:
Backlog → In Progress → Done.
That was it.
But over time, I’ve come to realize that JIRA (or any ticketing tool) is far more than a workflow tracker — it’s a critical communication tool across time zones, teams, and leadership layers.
Maintaining JIRA hygiene isn’t just a "good-to-have" — it's a discipline that reflects ownership, clarity, and collaboration.
✅ Clear tickets = Clear priorities
✅ Well-written comments = Asynchronous alignment
✅ Linked tasks = Better planning
✅ Tagging stakeholders = Faster unblocking
✅ Proper updates = Easier team visibility
It doesn’t matter if you’re a junior engineer, a tech lead, or an EM — good JIRA hygiene empowers everyone.
Think about it:
If your manager is in another timezone and wants to understand what you’re working on — well-maintained tickets tell the full story, without needing a meeting.
It’s not just about tracking work.
It’s about amplifying visibility, easing handoffs, and reducing the cognitive load on teams.
Let’s teach this to our reportees.
Let’s make it a team habit.
Because in fast-moving environments, good hygiene builds great momentum.
How do you and your team approach ticketing tools? Would love to learn from different styles.